Improved Customer and Employee Experiences
with AI-powered virtual assistants
Our no-code platform reduces reliance on developers and provides comprehensive tools for the entire life cycle of virtual assistants, from design and building to training, testing, deployment, and analysis. Efficiently automate conversations through voice and digital channels, all in one place
Conversation Designer is the easiest way to design a virtual assistant. With the conversation designer, you can:
The Virtual Assistant Builder provides fundamental components to support the entire virtual assistant development process. You can now design, build, train, test, and deploy fully functional virtual assistants using the Kore.ai Experience Optimization (XO) Platform. Powered by AI and advanced NLP, virtual assistants built on the Kore.ai XO Platform understand, predict, and process user requests with a high level of accuracy.
Users have non-linear conversations using different words, syntax, and styles. A well-trained conversational virtual assistant can understand these nuances and identify the intent and context of the user’s request. The XO Platform uses three innovative NLP engines to achieve high accuracy in processing user inputs:
The platform enables businesses to create sophisticated conversational capabilities by automatically handling digressions, interruptions, contextual intents, and input corrections. It not only understands the context but can also personalize the experience based on the user’s profile, persona, and past interactions. The platform’s contextual intelligence capability includes handling conversation interruptions with hold and resume behavior, multilevel sub-intents, inappropriate inputs, and conversational digressions.
Virtual assistants built on the platform can be reached through various channels where your customers and employees are located. These assistants can:
Digital Views & Forms
Unlike regular chat or messaging app interactions, Digital Views provide an attractive and intuitive interface to increase user engagement. The digital views offered by the Kore.ai XO Platform include:
Provide secure, scalable, and extensible virtual assistants for your business. The XO Platform enables you to control the entire virtual assistant development process, including support for multi-developer collaboration, multiple version and environment management, maker-checker processes, and more. The Kore.ai XO Platform includes the following
Are you a non-developer, business user, or non-data scientist looking to build and deploy AI-powered virtual assistants and process assistants? The Kore.ai XO Platform offers no-code tooling capabilities, allowing you to reach your goal without writing any code.
With its drag-and-drop interface, UI-based training module, and pre-built templates, the platform is the perfect solution for you to begin your conversational AI journey right away.