Build Robust, Flexible and Fully-Functional Virtual Assistants
An enterprise-class, no-code builder helping customers build virtual assistants to automate conversational interactions via voice and digital channels
Most Natural Way
to design and build conversations
Conversation Designer is the simplest way to design a virtual assistant. Using the conversation designer you can:
- Design and accurately capture complex business requirements and conversational use-cases
- Design the conversation by simply entering bot-user messages
- Comprehensively examine the various paths the conversation can possibly take
- Understand how different conversations are inter-linked
Simple Visual Builder
with drag-and-drop interface
The Virtual Assistant (VA) Builder provides fundamental building blocks to support the entire virtual assistant development life-cycle. You can now design, build, train, test and deploy fully functional virtual assistants using the Kore.ai Experience Automation Platform.
Augmented by the power of AI and superior NLP, VAs built on the Kore.ai Platform understand, predict and process what users are saying and respond accordingly with a far higher level of accuracy.
ML + 2 Engine
for superior intent recognition
User’s conversations are non-linear and use different types of words, syntax and styles. An intelligent, well-trained, conversational virtual assistant can understand these nuances and identify the intent and context of the user’s request.
The platform uses the following three innovative NLP engines to deliver the highest level of accuracy in processing user inputs:
- Fundamental Meaning (FM) – Semantic rules and language context
- Machine Learning (ML) – Statistical modeling and neural networks
- Knowledge Graph (KG) – Ontological approach
with platform’s sophisticated capabilities
The platform enables customers to build sophisticated conversational capabilities by automatically handling digressions, interruptions, contextual intents and input corrections. It not only understands the context but can also personalize the experience based on the user profile, persona and past interactions.
Contextual intelligence capability provides the ability to handle conversation interruptions with hold and resume behavior, multilevel sub intents, negative or inappropriate inputs and conversational digressions.
with users anywhere, anytime
Virtual assistants built on the platform are available on channels where your customers and employees are. These assistants can:
- Be easily enabled on over 30+ voice and digital channels within a few clicks
- Continue the same conversation across channels in multiple languages
Digital Views & Forms
Enhanced User Experience
with UI-rich elements
Unlike regular chat or messaging app-based interactions, Digital Views provide an appealing and intuitive interface to boost user engagement. The digital views offered by Kore.ai Experience Automation Platform are:
- A mix of conversational and digital user experiences
- Rich set of inbuilt widgets libraries for information delivery
- Pre-built templates to develop virtual assistant responses
- Drag-and-drop tools to build UI-rich forms
for quick and easy deployment
Deliver enterprise-grade security, scalability and extensibility in your virtual assistants. The platform enables you to handle and control the entire enterprise virtual assistant development life cycle, including support for multi-developer collaboration, the ability to maintain multiple versions and environments, maker-checker processes and more.
Kore.ai Experience Automation Platform supports the following enterprise features: