Build Robust, Flexible and Fully-Functional Virtual Assistants
An enterprise-class, no-code builder helping customers build virtual assistants to automate conversational interactions via voice and digital channels
Conversation Designer
Most Natural Way
to design and build conversations
Conversation Designer is the simplest way to design a virtual assistant. Using the conversation designer you can:
- Design and accurately capture complex business requirements and conversational use-cases
- Design the conversation by simply entering bot-user messages
- Comprehensively examine the various paths the conversation can possibly take
- Understand how different conversations are inter-linked
Dialog Builder
Simple Visual Builder
with drag-and-drop interface
The Virtual Assistant (VA) Builder provides fundamental building blocks to support the entire virtual assistant development life-cycle. You can now design, build, train, test and deploy fully functional virtual assistants using the Kore.ai Experience Optimization Platform. Augmented by the power of AI and superior NLP, VAs built on the Kore.ai Platform understand, predict and process what users are saying and respond accordingly with a far higher level of accuracy.
NLP Engine
ML + 2 Engine
for superior intent recognition
User’s conversations are non-linear and use different types of words, syntax and styles. An intelligent, well-trained, conversational virtual assistant can understand these nuances and identify the intent and context of the user’s request. The platform uses the following three innovative NLP engines to deliver the highest level of accuracy in processing user inputs:
- Fundamental Meaning (FM) – Semantic rules and language context
- Machine Learning (ML) – Statistical modeling and neural networks
- Knowledge Graph (KG) – Ontological approach
Contextual Intelligence
Human-Like Conversations
with platform’s sophisticated capabilities
The platform enables customers to build sophisticated conversational capabilities by automatically handling digressions, interruptions, contextual intents and input corrections. It not only understands the context but can also personalize the experience based on the user profile, persona and past interactions. Contextual intelligence capability provides the ability to handle conversation interruptions with hold and resume behavior, multilevel sub intents, negative or inappropriate inputs and conversational digressions.
Omnichannel
Stay-in-Touch
with users anywhere, anytime
Virtual assistants built on the platform are available on channels where your customers and employees are. These assistants can:
- Be easily enabled on over 30+ voice and digital channels within a few clicks
- Continue the same conversation across channels in multiple languages
Digital Views & Forms
Enhanced User Experience
with UI-rich elements
Unlike regular chat or messaging app-based interactions, Digital Views provide an appealing and intuitive interface to boost user engagement. The digital views offered by Kore.ai Experience Optimization Platform are:
- A mix of conversational and digital user experiences
- Rich set of inbuilt widgets libraries for information delivery
- Pre-built templates to develop virtual assistant responses
- Drag-and-drop tools to build UI-rich forms
Enterprise
Enterprise-Grade Features
for quick and easy deployment
Deliver enterprise-grade security, scalability and extensibility in your virtual assistants. The platform enables you to handle and control the entire enterprise virtual assistant development life cycle, including support for multi-developer collaboration, the ability to maintain multiple versions and environments, maker-checker processes and more. Kore.ai Experience Optimization Platform supports the following enterprise features:
No-code Builder
Optimize Experiences and Automate Interactions Right Now!
Are you a non-developer, business user or non-data-scientist and willing to build & deploy AI-powered virtual assistants and process assistants? Here you go, the Kore.ai XO Platform’s no-code tooling capabilities enable you to achieve your goal without writing a single-line-of-code.
The platform’s no-code tooling, drag-n-drop interface, UI-based training module and pre-built templates are ideal for you to kick-start your conversational AI journey instantly.
Documentation
Learn all things about Kore.ai XO Platform
It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.
Academy
Get trained and certified on Kore.ai XO Platform
Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.
Template Store
Accelerate your conversational AI projects
Leverage pre-built templates from the Kore.ai Template Store. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.
Kore.ai Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Learn More about Kore.ai Platform
