Converse With Users In Their Preferred Language

Drive Engagement and Loyalty

with multilingual virtual assistants

Enhance your customer and employee experience by communicating with them in their preferred language. The latest platform update lets you enable multilingual virtual assistants automatically. You only need to train the virtual assistant in one of your preferred languages, and the language-agnostic NLP models start engaging the users in over 100 languages. Further, you can leverage auto-translation of the responses via translation services from Google Cloud or Microsoft.


Converse in 100+ languages

The XO Platform offers language-agnostic NLP models enabling you to engage customers in over 100 languages. You can train the models in any of your preferred languages. The platform also allows you to build language-specific models for 25+ popular languages.


Deliver extraordinary experiences

with natural conversations

The language detection algorithm detects the language based on the utterances and switches conversations to the respective one. Configure your virtual assistant to communicate in the user-preferred language and retain that preference for subsequent interactions.

Multilingual Virtual Assistants Support


Automatic System
Entity Recognition

Recognize universal system entities including dates, time, currency, numbers, ordinals, quantity and orders.


Custom Named
Entity Recognition

Recognize and automatically extract custom entities in user preferred language.


Built-In and
Custom Small Talk

Respond to small talk with consideration for culture and nuanced chit-chat. Expand the conversations with brand-specific responses.

Develop Multilingual Assistant Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI PlatformsGet the ReportBook a Consultation XO Platform Release v9.3 is LIVE Now! Watch VideoView Release Notes