Be Where Your Customers Are
to deliver extraordinary experiences
Serve your customers via 30+ voice and digital channels. The Kore.ai platform natively supports enterprise and social messaging apps including MS Teams, Slack, WhatsApp as well as SMS and email. Speed deployments with pre-built integrations with leading IVRs and customized voice channels.
Omnichannel for the Enterprise
23X
higher rates of customer satisfaction are experienced by companies with omnichannel strategies.
– Aberdeen Group
15 – 35%
increase in average transaction volume by using omnichannel marketing strategies.
– IDC
89%
average customer retention rate with strong omnichannel engagement compare to 33% without.
– Aberdeen Group
The Kore.ai Omnichannel Approach
Kore.ai Experience Optimization Platform simplifies the development and deployment of virtual assistants across multiple channels using a ‘Build once, Deploy anywhere approach, including support for web and mobile.
The platform automatically connects to channel-specific APIs, allowing for seamless connectivity with collaboration tools like Slack, MS Teams, WhatsApp Business or Workplace by Facebook. Easily integrate with SMS systems or email servers as well as social messaging apps like Twitter, Facebook and Telegram.
Web Client
Single-click Deployment
to web channel
Deploying virtual assistants to a web channel is just a click away using the Kore.ai XO Platform. Share the unique URL with customers and stakeholders to interact with the virtual assistant. Embed the client script directly into your website.
The platform offers tools to personalize and customize the theme to meet your brand guidelines.
Conversations Across Channels
Switchback and forth between conversational channels without losing context. Users can pause a conversation in one channel and pick it up in another seamlessly.
Location Services
Use GPS-enabled services to create personalized local and regional promotions with Virtual Assistants that perform tasks based on user location.
Channel Specific Messaging
Enable channel specific messaging and formatting with connectors that automatically adap to formats and with single click deployment.
Create Omnichannel Experiences
on your terms with platform-specific SDKs
Kore.ai provides SDKs with standard client libraries that require minimal configuration. This allows you to quickly and easily integrate VA’s chat capabilities, including natural language processing, into your custom applications. You can also use our SDKs to extensively customize message formatting, styling, and more.
Bots Web SDK
Bots Web SDK contains HTML5 and JavaScript libraries that you can integrate with web and hybrid mobile apps.
Github Repository
Bots Native iOS SDK
The Bots Native iOS SDK contains native iOS libraries that you can integrate with native iOS mobile applications.
Github Repository
Bots Native Android SDK
The Bots Native Android SDK contains native Android libraries that you can integrate with native Android mobile applications.
Github Repository