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Find Answers Securely With Improved Search

Get people answers simply and securely with answers they can trust, using your business content and data.

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Challenges

Why Improve Search Experiences?

Boost productivity by reducing search time and improve customer and employee satisfaction by providing answers they can trust.

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Consumers expect self-service
Self-service is the preferred method of exploring products and services.
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Moving across data wastes time
Navigating multiple systems when searching results in longer task completion.
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Navigating information is complex
Businesses struggle to make their best and latest offerings easily discoverable.
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Accurate answers are hard to find
Businesses need to ensure that answers provided are accurate and compliant.
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Legacy technology is time-consuming
Outdated technology fails to meet expectations, losing context across channels.
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Excessive search lowers productivity
Employees lose productivity searching across vast amounts of information across intranets.
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT

Benefits

How Kore.ai Can Help

Offer 24/7 conversational search experiences that reduces over 80% of common human-assisted interactions across 40 different channels.

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Boost productivity with instant search and answers
Reduce time spent searching for answers with an AI search platform that understands customer and employee questions.

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Answer over 90% of queries through text or voice
Instantly provide accurate and compliant answers using your business content and data without having to move across systems.

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Lower support costs with efficient self-service
Improve customer, employee, and agent satisfaction by providing accurate and reliable answers, the first time.

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Ask questions conversationally with natural language
Engage users with exceptionally natural responses using generative AI and turn your existing documents into compelling answers.

Improve Search Experience

Key Features

Generative AI

Easy, No Code Platform

Custom build your solution or use out-of-the-box solutions from Kore.ai for industries like healthcare, finance, and more.

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    No-code tools: Easily build, deploy, and manage Intelligent Virtual Assistants at a global enterprise scale​.
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    Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic.
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    Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai.

AI-First

Find what you need, anytime

Help people find what they need with Retrieval Augmented Generation (RAG) from public and private sources.


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    AI-first helpdesk: Support users with true omnichannel interactions that feel human.
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    Support with Agent AI: Help agents in real-time within internal support desks and AI coaching.
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    Connect with ease: Seamlessly integrate with enterprise systems like HCM, ITSM, ERP & CRM systems of record.

Accuracy Controls

Stay true

Improve accuracy with more control over hallucinations and staying on topic.


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    Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
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    Stay aligned: Ensure responses represent your company by aligning with business ontology.
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    Stay compliant: Maintain compliance through robust guardrails.

Trusted by the world’s top brands

Case Studies

How this cosmetics company made it easier to find relevant products

They saw an opportunity to improve customer service and boost satisfaction with better product search and recommendations.

The Company

This cosmetics company is an international corporation with 40 years’ experience in the manufacturing and sale of cosmetics.

The Opportunity

They wanted to provide timely and accurate recommendations to customers that would ultimately help them scale faster.

The Solution

The cosmetics company implemented a virtual agent, Jessica, which significantly reduced response times and provided more accurate product recommendations, leading to higher customer satisfaction scores.

The Impact
  • $5 million cost efficiencies estimated in 3 years.
  • +140M sessions per year with 75% containment rate.
  • Improved sales across all global agents.
Search Experiences
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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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