Get Started with Conversational Banking Today!
Explore the phases below and choose the best starting point for you and your team.
| Free Live Chat | |||
|---|---|---|---|
| What is it?
Offer your customers or members a live chat solution for free with unlimited agents and chats. Get started with our Agent Desktop console to onboard agents and manage chat sessions. |
Channels
Web, mobile, social (WhatsApp, FB Messenger, etc.) |
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| Why now?
Live chat is the first step in elevating your customer service experience and driving phenomenal business results. |
Benefits
CSAT: Interact with customers on the channel of their choice |
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| What do I need to get started?
Add chat widget to your website and mobile banking. Add agents to live chat tool. |
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| FAQ Virtual Assistant | |
|---|---|
| What is it?
Virtual assistant that understands how to answer common FAQs in an unauthenticated self-service channel. |
Channels
Web, mobile, social (WhatsApp, FB Messenger, etc.) |
| Why now?
Now that live chat is operational, the next progression is to offer more self-service options and automation potential. |
Benefits
CSAT: Quick answers to questions |
| What do I need to get started?
Import or create FAQs for commonly asked questions and product features. |
|
| Service Modernization | |
|---|---|
| What is it?
Virtual assistant that understands account balances, transfers, payments and transactions in addition to FAQS in an authenticated experience deployed on voice and digital messaging channels. |
Channels
Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) |
| Why now?
The next progression is to automate the most commonly asked transactional questions and conversationally enable your own financial data on voice and chat. |
Benefits
CSAT: 24/7 answers to some questions |
| What do I need to get started?
Connect to core banking systems with pre-built integrations. |
|
| BankAssist | |||
|---|---|---|---|
| What is it?
Intelligent virtual assistant that understands 200+ retail banking use cases out-of-the-box in an authenticated experience on voice and digital messaging channels. |
Channels
Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) |
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| Why now?
The final step is to enable customers to interact with their finances end-to-end with a virtual assistant, from simple FAQs to complex transactions and processes on the channel of their choice across voice and digital messaging. |
Benefits
CSAT: 24/7 answers to majority of questions in the channel of their choice |
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| What do I need to get started?
Connect to card platforms, payment providers and digital/mobile platforms with pre-built integrations. |
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| AgentAssist | |
|---|---|
| What is it?
Agent virtual assistant that provides next best action suggestions, empathetic response suggestions, automations, information lookups and post-call wrap-up. |
Channels
Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) |
| Why now?
Now that you offer a full retail banking virtual assistant experience, take the customer and agent experience to the next level with an agent assisting virtual assistant. |
Benefits
CSAT: Faster high quality calls and chats |
| What do I need to get started?
Connect to agent knowledge base and create agent-specific use cases. |
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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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