Dialog Builder
Dialogs represent a full conversational flow between a user and a virtual assistant. These conversational flows are robust to handle multiple user intents within a single conversation. Most often a customer conversation can take turns: a dialog task can begin with a root intent, Pay Bill, then branch out into subtasks, Check Balance, then return to the primary task.
Kore.ai Experience Optimization Platform provides an easy-to-use, no-code canvas to construct and configure sophisticated dialog flows between your end-users and a virtual assistant
Drag-and-Drop
A drag-and-drop interface with an infinite canvas, to empower developers to build robust virtual assistants.
Auto-Generate Dialogs
Automatic generation of executable dialogs using our conversation designer tool.
Topic Modeler
Use transcripts from past chat and voice conversations to uncover usage patterns topics and create dialogs.
CONVERSATION-FIRST APPROACH
Visualize and Build
Automatically convert the storyboard scenes into a Dialog Task. The platform provides an integrated approach for conversation designers (or business analysts) and developers to collaboratively build a dialog.
READY-TO-GO BUILDING BLOCKS
Expansive and Powerful Nodes
Construct powerful dialog flows using nodes. Drag and drop nodes to architect back and forth dialogues with your end-users: logic nodes, message nodes, confirmation nodes and more are available out-of-the-box
COMPONENT REUSABILITY
Build Once, Use Often
The platform eliminates rework by allowing you to build components once, reuse them or customize them for instance-specific scenarios.
OMNICHANNEL RELEVANCE
Channel-specific Responses
Deliver enhanced user experiences by configuring different conversation styles for different digital and voice channels.
AGENT TRANSFER
Seamless Handover
to a live agent
Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.
Auto-Sync
Bi-Directional Sync
for greater collaboration
Keep your dialogs and conversations auto-synced in real time. Business and technology teams can now collaborate on the same artifact thereby eliminating the traditional process of manually converting specifications into system flows.
API ORCHESTRATION
Connect Backend Systems
for actionable outcomes
Operationalize API calls with back-end enterprise systems to define, integrate and extract the requested information. To further simplify your efforts, the platform natively provides an API framework and supports multiple authentication models.
TOPIC-MODELER
Efficient Development
by acting on previous conversations
Add agent interactions and historical transcripts from PDF, CSV or recordings into the platform automatically. It intelligently extracts the information, reads, analyzes and identifies the intents and flows. Leverages this data to build virtual assistants.
