Dialogs represent a full conversational flow between a user and a virtual assistant. These conversational flows are robust to handle multiple user intents within a single conversation. Most often a customer conversation can take turns: a dialog task can begin with a root intent, Pay Bill, then branch out into subtasks, Check Balance, then return to the primary task.
Kore.ai Experience Optimization Platform provides an easy-to-use, no-code canvas to construct and configure sophisticated dialog flows between your end-users and a virtual assistant
A drag-and-drop interface with an infinite canvas, to empower developers to build robust virtual assistants.
Automatic generation of executable dialogs using our conversation designer tool.
Use transcripts from past chat and voice conversations to uncover usage patterns topics and create dialogs.
READY-TO-GO BUILDING BLOCKS
Expansive and Powerful Nodes
Construct powerful dialog flows using nodes. Drag and drop nodes to architect back and forth dialogues with your end-users: logic nodes, message nodes, confirmation nodes and more are available out-of-the-box
Build Once, Use Often
The platform eliminates rework by allowing you to build components once, reuse them or customize them for instance-specific scenarios.
Deliver enhanced user experiences by configuring different conversation styles for different digital and voice channels.
to a live agent
Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.
for greater collaboration
Keep your dialogs and conversations auto-synced in real time. Business and technology teams can now collaborate on the same artifact thereby eliminating the traditional process of manually converting specifications into system flows.
Connect Backend Systems
for actionable outcomes
Operationalize API calls with back-end enterprise systems to define, integrate and extract the requested information. To further simplify your efforts, the platform natively provides an API framework and supports multiple authentication models.
by acting on previous conversations
Add agent interactions and historical transcripts from PDF, CSV or recordings into the platform automatically. It intelligently extracts the information, reads, analyzes and identifies the intents and flows. Leverages this data to build virtual assistants.