The only AI-native CCaaS Solution

Delivering optimized experiences for your customers, agents and contact center operations

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Personalized, intelligent and effortless customer and agent experiences

with SmartAssist, an end-to-end, AI-native contact center cloud solution born out of AI and powered by Kore.ai’s XO Platform, the market leader in enterprise conversational AI platforms.
  • AI drives the customer and agent experience with SmartAssist from start to finish using Kore.ai’s innovative AI-native approach-from getting connected, detecting intent and routing to the management and augmentation of your live agents and contact center operations.
  • SmartAssist includes virtual assistance for your agents in AgentAssist; the SmartAssist Desktop; the XO Platform and flexible deployment options–handling conversation automation, intelligent channel redirection, agent assistance and a roles-based desktop for management and insights.

CCaaS SOLUTION

Delight Your Customers

with consistent, personalized, intelligent and effortless conversational AI experiences across any channel anytime

Built on top of Kore.ai’s best in class, enterprise-grade no-code platform, SmartAssist delivers a breakthrough customer experience with the ability to automate up to 80% of customer voice and digital interactions. Choose the deployment model that works for your organization.

SmartAssist CCaaS

Kore SmartAssist Architecture Diagram

SmartAssist on Premise or Hybrid

Automate Your Existing Contact Center Infrastructure with SmartAssist

AUTOMATE, ORCHESTRATE OMNICHANNEL CONVERSATIONS

Anytime, Anywhere Engagement

Connect with your customers; engage with them when and where they choose

Engage your customers in seamless experiences through the channel of their choice with context preserved across channels and device types with  the ability to accurately detect intent and automate, redirect or transfer accordingly. Ensure you’re delivering frictionless, valued conversations and great outcomes whenever and wherever you engage with customers and prospects.

SmartAssist Omnichannel

AUTOMATE ENGAGEMENT

Simple Q&A to Complex Transactions

Opt for the end-to-end SmartAssist CCaaS solution or enhance your existing contact center infrastructure with SmartAssist AI automation. Start with automating simple conversations like questions and progressively grow to more transaction and task-based engagement based on business need.

Agent Desktop

Empower Your Agents

with the tools to provide extraordinary customer experiences such as easy information retrieval,virtual assistance and knowledge and insights

Agents have everything they need in a single workspace to manage omnichannel conversations. They excel in delivering the best customer service with their own virtual assistant and features like chat collaboration between peers and supervisor; escalation to chat/video and co-browse and performance insights.

Agent Virtual Assistant

Support Your Agents

with side-by-side virtual assistance in AgentAssist

Augment the agent experience and eliminate agent frustration with AgentAssist, a virtual assistant that harnesses the power of AI, ML and NLP to provide human-like understanding and support to contact center agents.

MANAGE and SUPERVISE

Monitor Agents and Operations

and drive efficiency and optimization

Contact center management has visibility into real-time and historical contact center and agent performance through SmartAssist management dashboard views. Managers and supervisors can monitor and track agent performance and KPIs and provide real-time assistance to agents handling omnichannel customer interaction to ensure optimal experiences.

AI ANALYTICS

Analyze and Optimize

with knowledge and insights

SmartAssist takes the mystery out of automations with deep analytics that provide details on session trends, containment metrics and flow metrics. Managers, supervisors, agents and developers get roles-based dashboard views that provide metrics that matter to them the most.

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