Use Case: Fetch Policy Information

Industry: Insurance

Challenges:

• Many consumers waste a lot of effort searching  the entire policy document to fetch specific  information
• The customers call contact centers for trivial issues that significantly increase call volumes

Solution:

• Kore.ai’s virtual assistants can fetch information quickly by parsing the document 
• The virtual assistant can be also be configured to answer FAQs in a jiffy

Benefits:

• Customers get the information very quickly from the virtual assistant
• Decreases call volumes and save the agents’ efforts in answering repeated and trivial issues