Use Case: Report Lost / Stolen Card

Industry: Banking

Challenge:

• When it comes to reporting lost/stolen cards, customers need to connect with the support team multiple times to report the incident or for requesting a new credit card
• The process is time-consuming, tedious, and hampers customer experience

Solution:

• Kore.ai Banking Assistant allows consumers to report a lost/stolen card
• The virtual assistant integrates with backend systems to take appropriate action such as freezing the purchases and blocking the card
• Customers can also request for a new credit card effortlessly

Benefits:

• With virtual assistants in place, the process has simplified significantly with improved user experience
• Virtual Assistants handle these level 1 (low-level) calls, thus, allowing the support associates to concentrate on other complex issues