Use Case: Outage Alerts

Function: IT Services

Challenge:

IT help desk staff are often inundated with phone calls, emails, and messages about outage reports, reducing their overall productivity

Solution:

Intelligent Virtual Assistants can provide the IT staff with instant access to their monitoring systems and IoT devices to better track outages, quickly populate outage reports, and manually or automatically alert the affected parties

Benefits:

• 3X Improvement in employee engagement and satisfaction
• A 40% reduction in average handling time, and a 35% decrease in response times

System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals