Intelligent Virtual Assistants (IVAs) have become an indispensable part of modern customer service, enabling businesses to interact with their customers seamlessly and personally. However, developing IVAs that can engage in human-like conversations requires significant time and effort, often requiring teams of developers and domain experts to work together to create and maintain the IVA’s conversational capabilities.
The latest release of the Kore.ai XO Platform v10.1, promises to change this paradigm by leveraging the power of generative language models to enable businesses to create intelligent conversational experiences 5x faster with 3x fewer operational efforts. Let us take a closer look at the platform’s new features and how they can benefit enterprises while building virtual assistants.
